At Halo, we're on a mission to redefine the customer experience, and at the forefront of this endeavor is a passionate team dedicated to ensuring your every interaction with us is nothing short of extraordinary. In this blog, we introduce you to the orchestrator of our daily customer-facing operations, Lionel, shedding light on his role, journey, and the unique aspects that make Halo's culture so exceptional. 

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What is your role at Halo, and what do you do day to day?
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I oversee the daily customer-facing operations and ensure our customers have an unforgettable experience.  

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Our team is the face of Halo. When you call, text, or email Halo, we’re the ones who answer. I’ve hired and trained a fantastic team of fun, friendly, and reliable drivers who deliver, collect, and maintain our electric cars (those we deliver manually, not remotely). We deliver your Halo.Car when your destination is outside our Driverless Delivery Zone; we pick it up when you’re done. We ensure our fleet is clean, charged, and ready for you to enjoy!

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Tell us a little about yourself - where you grew up and what you did before Halo.

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I’m from Atlanta, Georgia, and I moved to Las Vegas when I was 22, looking for adventure. I’ve worked in many different industries, usually in some sort of customer/client service capacity. I’m a people person and an extrovert. I dabble a bit in entertainment, and I have a freelance bartending business.

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What is it like working at Halo? What excites or motivates you about working at Halo?

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Working at Halo feels like working on a giant puzzle with friends - that never ends. You get together with these awesome people daily, only to find new challenges have arisen, and we figure them out. It's fun, it’s challenging, it’s stressful, it’s rewarding, it’s exciting, it’s exhausting, and it gives me life all at the same time. It’s a real career. I love knowing that I am a part of something new and innovative. A brand new industry is being born right before my eyes.

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What is the best part of your role? Something unique or special to you about Halo?

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Creation. Because Halo is a start-up, I get to be the architect of the customer operations department. I’ve always loved to create, whether it’s some form of art, design, forms of entertainment, or building a business. I enjoy the challenge of facing a problem and creating a solution. There’s a process that is sometimes stressful but informative and educational, and the reward always makes it worth the headache.  

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How would you describe Halo’s culture? How has Halo supported your personal and professional growth?

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I would describe Halo’s culture as tech-nerd progressive. The people who work here are probably the same ones who will annihilate you, with no mercy, in online gaming, a debate, or a math exam. Our community creates memories, calls you out when you’re incorrect or out of fashion, and supports and builds each other up. Despite the undeniable tech-nerd progressive culture at Halo, it is somehow also incredibly diverse with people here from all over the world, all backgrounds, ages, races, sexual orientations, and gender identities, and we all get along.  

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